p789 Privacy Policy — How We Protect Your Personal Data

This Privacy Policy ("Policy") describes how p789 ("p789", "we", "us", "our") collects, processes, stores, and discloses personal information relating to individuals ("Player", "User", "you") who access or use the p789 online gaming and sports betting platform available at p789.lol (the "Platform").

p789 is committed to protecting the privacy and personal data of all users, including Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and beyond. This Policy has been prepared to meet internationally recognised data protection standards and reflects the obligations placed on p789 by its international gaming license.

By registering for a p789 account, accessing the Platform, or using any p789 service, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein. This Policy forms an integral part of the p789 Terms & Conditions.

For the purposes of applicable data protection law, p789 is the data controller in respect of personal data collected through the Platform. p789 operates the Platform under an international gaming license and is responsible for ensuring that all personal data processed in connection with the Platform is handled lawfully, fairly, and transparently.

As data controller, p789 determines the purposes and means of processing personal data. p789 works with a number of third-party data processors — including payment providers, identity verification services, game software providers, and cloud hosting partners — who process data on p789's behalf under binding data processing agreements.

For all privacy-related enquiries, requests to exercise your data rights, or to report a data concern, please contact the p789 Data Protection team via the contact details set out in Section 16 of this Policy.

p789 collects the following categories of personal data in connection with the provision of its Platform and services:

p789 collects personal data through the following channels and mechanisms:

4.1 Direct Collection. The majority of personal data held by p789 is provided directly by the Player — during account registration, identity verification, deposit and withdrawal requests, support interactions, and when completing responsible gaming tools or promotional forms.

4.2 Automated Technical Collection. When you access the p789 Platform, certain technical data is collected automatically — including your IP address, device identifiers, browser type, referring URL, session duration, and pages visited. This data is collected via server logs, cookies, and similar tracking technologies.

4.3 Third-Party Sources. p789 may receive personal data from third-party sources in limited circumstances, including identity verification providers (for KYC), payment processors (for transaction confirmation), and fraud detection services. Data received from third parties is processed in accordance with this Policy.

4.4 Publicly Available Information. In limited circumstances related to fraud prevention or AML compliance, p789 may reference publicly available information to verify the accuracy of data provided by a Player.

p789 uses personal data for the following purposes:

• Account Registration & Management: To create, maintain, and administer your p789 account, including processing your login credentials and account preferences.
• Identity & Age Verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with regulatory obligations.
• Payment Processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and card providers; and to process withdrawal requests to your verified payment method.
• Provision of Gaming Services: To enable your access to and participation in all gaming and betting products available on the p789 Platform.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised access to player accounts.
• Regulatory Compliance: To meet our obligations under applicable gaming regulations, anti-money laundering laws, and licensing requirements — including reporting obligations to competent authorities.
• Responsible Gaming: To monitor gaming behaviour and proactively support players who may be exhibiting signs of problem gambling, in accordance with p789's responsible gaming commitments.
• Customer Support: To respond to your queries, complaints, and account requests through live chat and email support in English and Urdu.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about p789 products — where you have provided consent or where this is permitted by applicable law.
• Platform Improvement: To analyse usage patterns, improve the p789 Platform experience, and develop new features and services for Pakistani players.

p789 relies on the following legal bases for processing personal data:

6.1 Contractual Necessity. The processing of identity data, contact data, financial data, and gaming data is necessary for the performance of the contract between p789 and the Player — specifically to provide the gaming and betting services available on the Platform.

6.2 Legal Obligation. Certain processing activities — particularly identity verification, AML screening, and regulatory reporting — are required by applicable laws and licensing conditions. p789 is obligated to carry out these activities regardless of Player preference.

6.3 Legitimate Interests. p789 processes technical data and gaming behaviour data on the basis of its legitimate interests in preventing fraud, maintaining platform security, and improving the Platform for all Pakistani players — provided such processing does not override your fundamental rights.

6.4 Consent. Where p789 sends marketing communications or uses non-essential cookies, such processing is carried out on the basis of your explicit consent. You may withdraw consent for marketing communications at any time by contacting p789 support.

p789 does not sell personal data to third parties. p789 may share personal data in the following limited circumstances:

7.1 Service Providers. p789 shares personal data with third-party service providers who process data on p789's behalf under binding data processing agreements. These include payment processors (JazzCash, EasyPaisa, HBL, card networks), identity verification providers, game software suppliers, cloud infrastructure providers, and customer support systems.

7.2 Regulatory Authorities. p789 may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or other competent authorities where required or permitted by applicable law — including in connection with AML investigations, suspicious transaction reporting, or regulatory audits.

7.3 Professional Advisers. p789 may share personal data with legal counsel, auditors, and other professional advisers where necessary in connection with the provision of professional services to p789.

7.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of p789's business, personal data held by p789 may be transferred to the acquiring entity, subject to equivalent data protection obligations being maintained.

p789 uses cookies and similar tracking technologies to operate the Platform efficiently and to improve the user experience for Pakistani players. Cookies are small text files stored on your device when you visit the p789 Platform.

8.1 Essential Cookies. These cookies are strictly necessary for the Platform to function. They enable core features such as p789 login session management, page navigation, and access to secure areas of the Platform. Essential cookies cannot be disabled without significantly affecting Platform functionality.

8.2 Analytics Cookies. p789 uses analytics tools to understand how Pakistani players interact with the Platform — which pages are most visited, where players drop off, and how the Platform performs on different devices and connection speeds. This data is aggregated and anonymised where possible.

8.3 Functional Cookies. These cookies enable p789 to remember your preferences — such as your preferred language, currency display (PKR), and game lobby settings — to deliver a more personalised experience.

8.4 Marketing Cookies. Where you have provided consent, p789 may use cookies to track your interaction with p789 promotional content and deliver relevant offers. You may withdraw consent for marketing cookies at any time via your browser settings.

p789 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and reporting obligations.

The following general retention guidelines apply at p789:

• Account Data: Retained for the duration of your active p789 account plus a minimum of five (5) years following account closure, in compliance with gaming regulatory and AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations.
• Identity Verification Documents: Retained for the duration of your account plus the applicable statutory retention period required by the licensing authority.
• Support Communications: Retained for a period of three (3) years from the date of the last interaction, unless a longer period is required in connection with an unresolved complaint or legal matter.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications.
• Technical / Log Data: Typically retained for twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with p789's data destruction procedures.

As an internationally licensed gaming platform, p789 may transfer personal data to countries outside Pakistan in connection with the provision of its services — including to countries where p789's cloud infrastructure, game providers, or identity verification partners are based.

Where personal data is transferred internationally, p789 ensures that appropriate safeguards are in place to protect the data, including contractual protections with data recipients that meet applicable international standards. p789 will not transfer personal data to a jurisdiction that does not provide an adequate level of data protection without implementing appropriate supplementary safeguards.

Pakistani players using the p789 Platform hold the following rights in respect of their personal data, which may be exercised by contacting the p789 support team:

The p789 Platform is strictly intended for adults aged 21 years and above. p789 does not knowingly collect personal data from individuals under the age of 21. If p789 discovers that personal data has been collected from a person under 21, such data will be deleted immediately and the relevant account suspended.

Parents and guardians who believe a minor has accessed the p789 Platform or provided personal data should contact the p789 support team immediately so that appropriate action can be taken. p789 cooperates fully with parents, guardians, and relevant authorities in matters concerning the protection of minors.

p789 implements a comprehensive range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the p789 Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Password Security: Player passwords are stored using one-way bcrypt hashing with unique salts. p789 staff cannot view or retrieve your plaintext password.
• Access Controls: Access to personal data within p789's internal systems is restricted on a strict need-to-know basis. All internal access is logged and monitored.
• Regular Security Assessments: p789 conducts regular vulnerability assessments and penetration testing of its Platform and infrastructure.
• Incident Response: p789 maintains a documented data breach response procedure. In the event of a data breach affecting player rights, p789 will notify affected players and relevant authorities in accordance with applicable requirements.
• Secure Data Centres: Player data is stored on servers hosted in secure, access-controlled data centre facilities operated by certified infrastructure providers.

The p789 Platform may reference or interact with third-party services — such as payment processors, game providers, and identity verification platforms — whose own privacy policies govern the processing of data in their systems. p789 is not responsible for the privacy practices of these third parties in respect of data processed independently of p789's instructions.

All third-party service providers engaged by p789 that process personal data on p789's behalf are required to enter into data processing agreements that impose obligations equivalent to those set out in this Policy. p789 conducts due diligence on third-party processors to ensure appropriate data protection standards are maintained.

p789's payment processing partners — including those facilitating JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card transactions — operate under their own regulatory and data protection frameworks applicable to financial services providers in their respective jurisdictions.

p789 reserves the right to update or modify this Privacy Policy at any time to reflect changes in data practices, applicable law, regulatory requirements, or Platform functionality. When material changes are made, p789 will notify registered players via the registered email address and/or a prominent notice on the Platform.

The effective date of the current version of this Policy is displayed at the top of this page. p789 recommends that players review this Policy periodically to remain informed about how their personal data is being protected and used.

Your continued use of the p789 Platform following notification of any updates to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should cease using the Platform and may request account closure via the p789 support team.

For all privacy-related enquiries, requests to exercise your data rights, or to report a data protection concern, please contact the p789 Data Protection team using the following channels:

p789 is committed to responding to all privacy-related enquiries from Pakistani players — whether from Karachi, Lahore, Islamabad, Faisalabad, or anywhere else across Pakistan — promptly and in the language that is most comfortable for you. We aim to acknowledge all data rights requests within 72 hours and provide a full response within thirty (30) calendar days.